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B2C Customer Service/CX Specialist (Remote)

B2C Customer Service/CX Specialist (Remote)

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!

 

HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.

 

Why Haworth? Find out here!

Job Overview

We are currently looking for a B2C Customer Service/CX Specialist to join our B2C Department, this position is fully remote working Tuesday-Saturday from 8am-5pm PST.

 

As a B2C Customer Service/CX Specialist, you will:

Proactively addresses issues and concerns for organization’s B2C customers. Work with B2C team as well as cross-functionally to ensure a positive customer experience. Capture metrics and report on analytics that capture the customer experience and utilizes these to recommend process improvements.

 

Here at Haworth, our members enjoy benefits from their first day of employment including:

  • 3 weeks paid vacation and an option to purchase an additional week
  • Choice of Priority Health or BlueCross BlueShield
  • Newly renovated on-site gym open 24 hours
  • 401k Benefit -  If you contribute 6% of your annual salary, Haworth will contribute up to 7%
  • Annual bonus programs
  • Company provided Short Term Disability, Long Term Disability & Life Insurance
  • Tuition Reimbursement program
  • 4 hours of paid volunteer time off
  • Zero waste to landfill company which provides personal on-site recycling drop-off

Do you have these required qualifications?

  • Bachelor's degree or equivalent
  • 2-3 years experience in a customer facing role

Do you have these preferred qualifications?

  • Retail experience preferred

Ideally, you have also demonstrated the following:

  • Requires creative thinking and and strong communication skills. Demonstrated strong collaborator with superior verbal and written communication skills.Highly organized, with strong attention to detail.
  • Demonstrated ability to own and manage a project end-to-end with an ability to constantly prioritize.
  • Capable of handling multiple details simultaneously and able to easily move between strategic and tactical work.
  • Strong problem-solving aptitude with an ability to manage and resolve conflict with ease.
  • Demonstrated sense of urgency.
  • Proven history of moving ideas from ideation through execution. 
  • Ability to work cross functionally, influence without direct authority and utilize creative problem solving to hit objectives and tight timelines. 
  • Demonstrated strategic and analytical mindset with experience with analytics.

 

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

 

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

 

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at https://Careers.Haworth.com.

EEO/AA Statement

As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

 

This organization participates in E-Verify Employment Eligibility Verification.

 

If you have questions about any of the above policies, or if you require an accommodation in the application process, please contact a member of our Human Resources team at careers@haworth.com or (616)-393-1600.

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