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Banquet Captain- CityFlatsHotel, Holland

Banquet Captain- CityFlatsHotel, Holland


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Employment with Suburban Inns is more than just a job!


Benefits Include:

  • Earned Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • 401k Retirement Plan
  • Paid Maternity/Paternity leave for those who qualify
  • Paid holidays
  • Hotel discounts
  • Flexible hours 
  • Employee incentive programs


SUMMER PREMIUM PAY: From now through October 2, 2021, all hourly wage Team Members will receive an additional $2.00 premium per hour for all regular and overtime hours worked!


Position Summary:

Responsible for the overall operations of banquet events and service functions while following local health department standards, Suburban Inns’ standards/core values, and Hilton & CityFlatsHotel standards, as well as going above and beyond to ensure that guests are 100% satisfied.


Essential Functions:

  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Assist with diagram buffet tables, guest tables, and other function room set-up needs for special events
  • Attend pre-function meetings with servers and bartenders to ensure smooth, efficient service; assign server stations and coordinate timing of courses
  • Ensure that all banquet staff are well-groomed and in proper uniform, including name tags
  • Assure proper inventory of all banquet service equipment and supplies to meet required needs
  • Act as “head waiter” at special, private functions and may greet and seat guests as necessary
  • Handle all guest complaints according to Suburban Inns’ standards
  • Train/supervise banquet service staff
  • Regularly inspect all front- and back-of-the-house service areas and equipment to assure that sanitation, safety, energy management, preventative maintenance, and other standards for the department are met
  • Assure the neatness, cleanliness, and safety of all banquet areas
  • Participate in scheduled F&B meetings, when needed
  • Maintain knowledge of event menu items and their contents, as well as appropriate table settings and service ware and the correct preparation and garnishing methods
  • Maintain the ability to follow directions from banquet event orders
  • Responsible for set up, service, maintenance, and break down of banquet rooms
  • Ability to carry large and heavy trays on a continuous basis throughout a shift
  • Follow all Suburban Inns processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management


Position Requirements:

  • Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, record keeping, or word processing.  Good communication skills
  • Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. Minimum of one year job related experience
  • License, Registration, and/or Certification Required: ServSafe and TIPS Certification (may be completed upon hire)


External and Internal Personal Contact:

  • Communications: Daily- Verbal & Written
    • Weekly- Participation in meetings
  • Teamwork and Collaboration: This job is part of a formal work team within the department


Working Conditions and Physical Effort:

  • Stress Load:  Regular exposure to stresses
  • Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
  • Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
  • Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
  • Physical Environment: Some portions (10-50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable
  • Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs
  • Occupational Risks: Some portions (10-50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
  • Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
  • Safety:  Responsible for adhering to all safety policies and procedures of Suburban Inns
  • Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property


Uniform and Appearance Guidelines:

Uniform:  Professional attire, close-toed shoes, non-slip shoes

Appearance:  All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who’s primary job function is interacting with guests. Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor


We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton's business needs. More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.


Click Here to Learn More and Apply


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