Billing Supervisor
Job purpose
The Billing Supervisor is responsible for overseeing the daily operations of the billing department, ensuring accurate and timely billing procedures are followed. This role will manage a billing team, monitor key performance indicators, resolve complex billing discrepancies, and collaborate with other departments to optimize billing efficiency. Additionally, the Billing Supervisor will ensure compliance with all applicable licensing, accreditation, and credentialing regulations.
Duties and responsibilities
Team Supervision:
1. Manage, train, and support a team of billing specialists.
2. Schedule and assign tasks to ensure timely and accurate invoices.
3. Conduct performance reviews, provide feedback, and implement performance plans, if applicable.
Billing Operations:
4. Oversee daily billing processes, including the generation and distribution of invoices.
5. Review and audit billing information for accuracy and completeness.
6. Investigate and resolve discrepancies or customer queries regarding billing issues.
7. Ensure that all billing adjustments, credits, and write-offs are accurately recorded.
Compliance and Process Improvement:
8. Ensure billing procedures comply with company policies, legal regulations, and industry standards.
9. Collaborate with other departments (e.g., MAT, Clinical, Leadership and EHR IT) to improve billing processes.
10. Identify opportunities for process automation and efficiency improvements.
Reporting and Analysis:
11. Generate regular AR reports on billing performance, including billing cycle time, accuracy rates, and outstanding balances.
12. Analyze billing trends to provide insights to Leadership for decision-making.
13. Monitor the team’s performance and establish goals to improve productivity and quality.
Customer Relations:
14. Handle escalated customer billing issues, providing timely and effective resolutions.
15. Work closely with clients and funding sources to ensure customer satisfaction with billing practices.
16. Attend CMH provider meetings to ensure agency compliance.
System Management & Staff Access:
17. Collaborate with Director of Operations to ensure proper functionality of EHR systems.
18. Liaison to EHR IT Department to troubleshoot and resolve system issues as needed.
19. Communicating billing concerns between departments and Leadership
20. Responsible for EHR administration regarding building insurance fee schedules, building new employee profiles, deleting old employee profiles, reporting, monitoring employee permissions, troubleshooting day to day EHR systems issues with staff and open tickets as necessary.
Data Analysis & Reporting:
21. Manages all commercial insurance, Medicaid, and CMH credentialing and CMH portal access for all staff members.
22. Manages direct care wage reporting involving updating master excel spreadsheet, invoicing appropriate CMH’s, and reporting residential bed days to Director of Operations, Executive Director, Residential Supervisor, and CFO.
Education:
Bachelor’s degree in Accounting, Finance, Business Administration, or experience in related field preferred.
Experience:
Minimum 3-5 years of experience in billing, with at least 1-2 years in a supervisory or leadership role preferred.
Familiarity with EHR clearing house and online insurance portals.
Experience in managing a team is essential.
Qualifications
Experience in medical billing with a concentration in behavioral health, strongly preferred
Strong understanding of behavioral health coding
Strong understanding of insurance credentialing
Experience medical billing, accounting and or AR
Strong organizational and analytical skills.
Ability to communicate to staff and external entities
Proficient in Microsoft Office and Data Base applications
Ability to learn quickly and multi-task
Able to design and streamline efficient systems
Ability to work in teams as well as independently exercising own judgment
Efficient in attention to detail.
Ability to work under tight deadlines
This is a full-time position located in Holland, MI and estimated to be 40 hours per week. Flexible work schedule and comprehensive benefit package. Applicants must pass a background check have a valid driver’s license, and pass a drug screen. Reach for Recovery is a substance free workplace that includes all illicit drugs & marijuana.
Job Type: Full-time
Pay: $47,000.00 - $54,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Holland, MI 49423: Relocate before starting work (Required)
Work Location: In person
Submit your resume and cover letter to MelindaJ@reachforrecovery.org
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