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Business Process Analyst

Business Process Analyst

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!


HAWORTH is a global leader in office furniture and architectural interiors. zaAs a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.


Why Haworth? Find out here!

Job Overview

We are currently looking for a Business Process Analyst to join our team in Holland, MI. 

As a Business Process Analyst, you will:

Assist end-users, acting as “super user” for non-technical business functional areas, by troubleshooting system and process issues. Facilitate technologies and training to create and maintain harmony among systems, business processes, and members. Advise business leaders on process definition, improvement, systems, metrics, performance, and best practices. Serve as liaison and provide influence, coordination, and communication between business functional area(s) and Information Services (IS). Lead business groups through change management activities before, during, and after system deployments.

Do you have these required qualifications?

  • Bachelor’s degree in Business Administration, Operations Management, Finance, Information Systems and Technology, Engineering, or related business field, or equivalent job-specific work experience.
  • 6 years business functional area or systems development related experience, including participation on successful project teams OR 2 years SAP business functional area experience in one or more key SAP modules.
  • Current and continuing right to work in the U.S. without sponsorship
  • Ability to work in Holland, MI without relocation assistance

Do you have these preferred qualifications?

  • Manufacturing experience
  • Supply chain experience
  • Experience utilizing an ERP system
  • Certification in APICS, ISM or SAP

Job Responsibilities

  • Lead business members in process mapping, process reviews, and identification of process improvements to ensure clear understanding of processes required for business area to efficiently operate. Leads continuous improvement activities, suggesting policy and procedure changes as needed. 
  • Translate business requirements into technical requirements and specifications. Assists IS resources with explanation of requests for IS development, including design/selection of automated solutions and definition of process alternatives, to ensure appropriate solution definition and selection. 
  • Assist with defining business case for projects/requests. Supports business members with identification of benefits and other costs to support request approval process. 
  • Recommend assignment of priorities for projects and work requests with business user councils and IS management to ensure resources are properly allocated. 
  • Support system deployments and enhancements. Identifies changes in business environment and potential impacts to Enterprise Resource Planning (ERP) applications and work with IS to plan change. 
  • Conduct pre- and post-readiness audits and participates in decision making for “Go/No Go” decision and end to hypercare. 
  • Understand system configuration set ups as required to meet business process needs. Conducts unique and/or complex-level tasks beyond end-user level to ensure global process execution and data integrity. 
  • Develop training plans and documentation to support ongoing business needs; conducts training. 
  • Participate in testing activities to support system deployments or enhancements. 
  • Recommend team member assignments for systems upgrades and deployments for both business and IS resources to ensure efficient work allocation and delivery. Assists with prioritizing Systems, Applications, Processes (SAP)-related IS requests. 
  • Present project status to business steering committees and IS management to ensure visibility to progress, results, issues, and decision points. 

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.


We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.


Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at

EEO, ADA, AA Statement

As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at or (616) 393-1600.

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