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Human Resources Service Specialist - Holland, MI

Human Resources Service Specialist - Holland, MI

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!


HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.


Why Haworth? Find out more here!



Here at Haworth, our members enjoy benefits from their first day of employment including:

  • 4 weeks paid time off and an option to purchase an additional week
  • Priority Health Insurance
  • 401k Benefit -  If you contribute 6% of your annual salary, Haworth will contribute up to 7%
  • Annual bonus programs
  • Company provided Short Term Disability, Long Term Disability & Life Insurance
  • Tuition Reimbursement program
  • Up to 8 hours of paid volunteer time off
  • Zero waste to landfill company 

Job Overview

We are currently looking for a Human Resources Service Specialist to join our team in Holland, MI.  

As a Human Resources Service specialist, you will:
Be a front-line member of the Human Resources Shared Services (HRSS) team, answer Human Resources (HR)-related questions, and serve as a resource to enable members to understand Human Resource services.  Provide intermediate operational support across HR functions to various Centers of Excellence, HR Business Partners, and Haworth members.

Do you have these required qualifications?


  • High school or equivalent.
  • Education equivalency:  GED

Work Experience:

  • Less than one year of related experience within Human Resources or a related field, utilizing administrative and communication skills, including customer service.  
  • Military equivalency


Along with the following: 

  • Current and continuing right to work in the United States without sponsorship.
  • Ability to work onsite in Holland, MI, without relocation assistance.

Do you have these preferred qualifications?

  • Associates or Bachelors degree in Business or Human Resources or related field or equivalent. 
  • Experience working with Systems Applications Processes (SAP) software.
  • Presentation skills and experience. 

Job Responsibilities and Duties

  • Provides daily coverage for Human Resources Shared Services (HRSS) help desk ensuring phone calls are promptly answered, walk up questions are answered, various email boxes and HR Queue requests are followed up on in timely manner to provide first level organizational support and to meet needs of Haworth members.                
  • Executes operational activities as requested by HR Centers of Excellence and HR Business Partners, including, but not limited to, coordinating New Member Orientation (NMO) and Operations Orientation; ordering supplies from office supplies vendor; filing; ordering baby blankets and hospital and bereavement flowers; processing express packages/documents; assisting with mass mailings; and creating “exit” and “new hire” packets, ensuring proper completion of tasks within Service Level Agreement (SLA) timeframe.  
  • Provides support during HR events such as Open Enrollment, Member Appreciation Day, Scholarship Banquet, and Holiday gift distribution to assure positive member experience during large events.    
  • Provides seamless escalation of member inquiries to second tier support (Senior HR Service Specialist or HR Shared Services Supervisor) for resolution when required ensuring member satisfaction.    
  • Creates purchase orders, using Enterprise Maintenance Planning and Control (EMPAC) software, to ensure timely payment of invoices.                
  • Coordinates hourly and salary interviews ensuring positive candidate experience.                
  • Creates business-related travel letters for North American members traveling abroad, international members visiting North America, and, occasionally, customers and clients to assist with seamless travel experience.  
  • Identifies process and procedure improvements to better serve members and improve processes. 
  • Coordinates mailings and dissemination of electronic communications for HR to ensure consistent HR brand.        
  • Flexes hours, working outside department’s normal business hours, to meet needs of members.                
  • Ability to effectively use office automation, communication, software, and tools used in Haworth office environment.
  • Must be able to perform all essential job function with/without accommodation.
  • Performs other duties within scope as assigned.

Ideally, you have demonstrated the following:

  • Demonstrated ability to maintain integrity and privacy of confidential information.    
  • Ability to work well under pressure and quickly assess and respond to customer requirements and needs.  
  • Basic technical and organizational skills with good attention to detail.    
  • Ability to learn new skills, work on team, and assume new responsibilities.    
  • Demonstrated ability to use logic and reasoning to identify strengths and weaknesses of alternative. solutions, conclusions, or approaches to problems.    
  • Ability to adapt to change and learn quickly.      
  • Rudimentary customer service skills. 
  • Working knowledge of two or more applied disciplines within human resources.        

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.


We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.


Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at 

EEO, ADA, AA Statement

As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at or (616) 393-1600.

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