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Information Systems Business Process Analyst

Information Systems Business Process Analyst

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!


HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.


Why Haworth? Find out here!


  • 4 weeks paid time off and an option to purchase an additional week 
  • Priority Health Insurance 
  • Newly renovated on-site gym open 24 hours 
  • 401k Benefit - If you contribute 6% of your annual salary, Haworth will contribute up to 7% 
  • Annual bonus programs 
  • Company provided Short Term Disability, Long Term Disability & Life Insurance 
  • Tuition Reimbursement program 
  • 8 hours of paid volunteer time off 
  • Zero waste to landfill company which provides personal on-site recycling drop-off  

Job Overview

We are currently looking for an Information Services Business Process Analyst to join our team in Holland. The level at which you will be hired at is based on experience.

As an Information Services Business Process Analyst, you will:

Leverage Systems, Applications, Processes, business configuration skill to provide support, coordination and communication between Information Services (IS) and business functional area(s) as assigned. Lead collaboration with business leaders on process definition, improvement, systems, metrics, performance, and best practices. Facilitates gathering of requirements, definitions, proposals, and justifications for systems and system enhancements. Apply analysis, design, and testing techniques to complex business requirements in order to produce innovative solutions for variety of complex problems. Plan and manage small to large-sized IS development projects; participates on major IS development project teams. Ensure quality solution delivery through testing and documentation. Seek support to apply global view; support Haworth sector/location as assigned.

Job Responsibilities

  • Supports internal customers in the order services, business resource center (BRC), and product line marketing groups.   
  • Proficient in all phases of the Delivery lifecycle (Requirements Gathering & Analysis, Design, Development, Testing, Launch, and Post-Launch support) to ensure a consistent, effective and efficient delivery process. Is proficient articulating requirements and providing direction to development team locally and offshore.
  • Performs appropriate Unit, Quality, and Regression testing to ensure all system enhancements/changes, and changes to configuration are meeting requirements.
  • Performs appropriate testing to ensure all impacts of business process changes are understood and communicated before implementation.
  • Understands and follows the Haworth Change Management process to ensure all production changes are clearly documented and communicated.
  • Develops training materials and delivers training to business users.
  • Understands the On-call expectations and participates in the on-call rotation as necessary to ensure all Service Level Commitments (SLCs) are achieved.
  • Understands and enforces the escalation process (if available) for business support by directing business members to SuperUsers as the first point of contact. Supports SuperUser as the next line of escalation. Identifies patterns in issue occurrence and reports them to the team and management.

Do you have these required qualifications?

  • Bachelor’s degree in Business Administration, Operations Management, Finance, Information Management, related business field, or equivalent job-specific work experience, or combination of both.
  • 3 years Information services related experience or systems development related experience with participation on successful project teams, including experience with budget preparation and administration in manufacturing industry and/or as consultant.
  • Ability to do minimal travel to related technology conferences.
  • Current and continuing right to work in the United States without sponsorship.
  • Ability to work and commute onsite daily to our headquarters in Holland, MI (relocation assistance is not provided)
  • Ability to be on call once a month.

Do you have these preferred qualifications?

  • SAP S4 HANA experience.
  • Experience working with a ticketing system.
  • Troubleshooting analysis and system correction experience.

Ideally, you have also demonstrated the following:

  • Understands planning at future state level and project deliverable level.
  • Ability to clarify end goals and communicate end results.
  • Develops ability to cascade change through organization.
  • Ability to identify measures and critical milestones.
  • Communicates effectively and consistently.
  • Ability to plan, guide, and leverage resources.
  • Ability to build rapport and cooperative relationships with customers, taking appropriate action to meet customer needs and concerns.
  • Ability to determine tasks and resources, schedule work, and adjust priorities as needed.
  • Aware of need for diversity within team with ability to support efforts to increase and maintain same.

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.


We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.


Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at

EEO, ADA, AA Statement

As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. 

Haworth's AAP programs are available for applicant review.  Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at or (616) 393-1600.

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