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Information Technology Manager

Information Technology Manager

Company Overview

When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!

HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.

Why Haworth? Find out here!

Here at Haworth, our members enjoy benefits from their first day of employment including:

  • 3 weeks paid vacation and an option to purchase an additional week
  • Choice of Priority Health or BlueCross BlueShield
  • Newly renovated on-site gym (Holland, MI) open 24 hours
  • 401k Benefit - If you contribute 6% of your annual salary, Haworth will contribute up to 7%
  • Annual bonus programs
  • Company provided Short Term Disability, Long Term Disability & Life Insurance
  • Tuition Reimbursement program
  • 4 hours of paid volunteer time off
  • Zero waste to landfill company which provides personal on-site recycling drop-off

Job Overview

We are currently looking for an Information Technology Manager to join our team in Holland, MI. This position would offer for 1-2 agile days to work from home per week.

We are looking for a proven leader to inspire a team of global technical resources and deliver Operational Excellence in our production environment. This team supports a wide range of web, SAP, and shop floor technologies. In this position, you will help elevate Haworth from a mostly reactive state to a proactive mindset. You will work with your team to combine industry-leading production monitoring tools (Cisco’s App Dynamics, Solar Winds Orion, Splunk, etc.), our CI/CD pipeline tool (MS Azure DevOps (ADO)), and our application portfolio management system (LeanIX) to provide visibility into real-time monitoring and longer-term planning. Your mission (should you choose to accept) is to bring ‘Excellence’ to the ‘Operations’ side of Haworth’s DevOps strategy.

Job Responsibilities:


  • Manages technical support activities, including, but not limited to, capacity planning and performance monitoring, solution (hardware and software) specification, hardware and software implementation and maintenance, and problem determination and resolution to ensure high level of technology solution integrity, reliability, and availability.
  • Manages technical support team, including priority determination; test to production system migration; scheduling, budgeting and planning; chargebacks for selected services; consumable supplies; and personnel matters to ensure deployment and support.
  • Responsible for technical support team’s project plans, specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources. Prepares monthly status reports on projects and areas of responsibility to ensure management has proper decision-making data.
  • Ensures proper use of change management procedures to assure system availability.
  • Responsible for creating service level agreements and team support goals to support department and corporate goals.
  • Performs strategic planning and creates global technology standards, where practical, to support with corporate vision.
  • Aligns member and team performance objectives with corporate vision to ensure understanding and support of company goals and objectives.
  • Maintains communications with internal and external Haworth technology users to validate support levels are met.
  • Negotiates with vendors, outsourcers, and contractors to secure technology products and services.
  • Researches and monitors technology trends. Identifies new technologies that may be leveraged to further Haworth’s global business initiatives.
  • Participates in rotating duty management on call.

Do you have these required qualifications?


  • Bachelor’s degree in Computer Science, Information Systems, or similar field or 1 year of relevant experience for every year of school not completed
  • 8 years information services related experience
  • 2 years of experience as team lead, project lead, or supervisor
  • 4 years of experience in technical support for operating systems, systems software, and budget preparation.
  • Current and continuing right to work in the U.S. without sponsorship
  • Ability to work in Holland, MI without relocation assistance

Do you have these preferred qualifications?


  • Ability to inspire
  • Ability to focus a diverse team behind a unifying vision.
  • High level empathy.
  • Ability to build high-performing, self-directed teams.
  • Experience in a manufacturing industry
  • Ecommerce B2B experience

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

We listen to our customers. We rely on our members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at

EEO/AA Statement

As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

Haworth's AAP programs are available for applicant review. Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

Haworth, Inc. is a Federal Contractor and required to comply with Executive Order 14042. This means that all employees of Haworth must (a) be vaccinated, (b) have a medical exemption, or (c) have a religious, moral or ethical exemption that meets EEOC requirements. As a condition of employment, you must meet one of these three requirements at the time of hire or within 60 days of your initial employment date.

If you have questions about any of the above policies, or if you require an accommodation in the application process, please contact a member of our Human Resources team at or (616)-393-1600.

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