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IT/Help Desk

IT/Help Desk


Join an enthusiastic and friendly team of passionate people who make a difference in older adults lives. Program assistants provide personalized care to participants in the program including personal care needs, socialization, activity facilitation, and promoting participant engagement.

Position Summary: Provides technical assistance and support pertaining to basic computer systems, hardware and software for staff. This position is responsible for answering questions and assisting users with software issues in a timely manner, installing basic hardware, and providing training when needed. This position works closely with other members of the team in accomplishing goals and meeting timelines.

IT/Help Desk Job Responsibilities:
• Installs or assists staff in installation of hardware and peripheral components such as monitors, keyboards, printers and docking stations.
• Loads specific basic software packages such as operating systems and other applications into computers
• Oversees the log of open help desk tickets with outsourced IT support company. Follows up on tickets ensuring satisfactory resolution of requested assistance.
• Maintains a thorough working knowledge of membership software and is responsible for operational system updates and customizations
• Assists managers and staff with the procurement of necessary equipment and peripheral components.

• Maintains inventory records of all company computer related equipment.

• Upon request from staff create customized reports utilizing the membership software to aid in forecasting and decision-making processes
• Works as the lead staff member regarding research and review of new software applications as it pertains to our business and strategic plan based upon input from the Leadership team

Requirements/Qualifications

• High School Diploma Required, Associates degree or higher preferred
• Course work in computer science, business administration or a related field preferred
• At least 1-2 years of experience in an IT/Help Desk position or relevant IT Support role
• Knowledgeable in Windows operating systems, Microsoft Office Software suite of products
• Ability to work both independently and collaboratively
• Excellent verbal/written communication and interpersonal skills
• Strong organizational, problem solving and planning skills, ability to function under pressure and meet tight deadlines

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