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Member Service Associate

Member Service Associate

Position Summary

Attends to member and guests needs regarding processing transactions pertaining to registration and sales of programs/classes /events.  Responds to routine requests for information via phone, email or in person in a professional and courteous manner.  Able to resolve emerging problems or questions that may arise in a consistent, accurate and compassionate manner.  Performs additional general clerical, cashier, and administrative support duties as assigned.

Job Responsibilities

  • Greet members and guests.
  • Handle routine financial and registration transactions for general sales of programming, services and events.
  • Schedules, maintains and performs data entry of class/program registration information within organizational computer software.
  • Functions as the backup for incoming phone calls; refers calls and visitors to appropriate staff.
  • Provides departmental administrative support when needed.
  • Assists with member and guest inquiries in entrance area when needed and available.
  • Ensure all transactions run smoothly and maximize customer satisfaction.
  • Resolve any customer complaints, guide them and provide resolution.


Qualifications and Skills

  • Associates degree or additional classes in accounting, finance or business preferred
  • High school diploma or equivalent required
  • 1-2 years relevant experience working in an office/business or related setting that provides customer service functions.
  • Effective clerical skills, including operation of standard office equipment and knowledge of basic computer software. Ability to learn organization specific computer software to perform the essential functions of the position.
  • Exceptional interpersonal, customer service, communication and telephone skills.
  • Prior experience operating of point of sale terminal/system
  • Knowledge of cash handling practices, counting back cash and the ability to reconcile a cash drawer
  • Ability to work in a busy environment and handle customers while also responding to incoming calls.
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