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Night Audit (3rd shift Front Desk)- Hampton Inn, Holland

Night Audit (3rd shift Front Desk)- Hampton Inn, Holland


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Employment with Suburban Inns is more than just a job!


Benefits Include:

  • Earned Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • 401k Retirement Plan
  • Paid Maternity/Paternity leave for those who qualify
  • Paid holidays
  • Hotel discounts
  • Flexible hours
  • Employee incentive programs

 

SUMMER PREMIUM PAY: From now through October 2, 2021, all hourly wage Team Members will receive an additional $2.00 premium per hour for all regular and overtime hours worked!


Position Summary Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.  The Night Auditor is also responsible for closing out the business day in OnQ and Micros.

Essential Functions 
 

  • Report to work in uniform presented professionally, neat, and clean
  •  Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  •  Anticipate and meet the needs and expectations of our guests, then go one step further
  •  Consult with 2nd shift about the occurrences of the evening
  •  Read the front desk log book and add any comments necessary throughout the shift
  •  Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
  •  Investigate out of balance situations
  •  Make adjustments to accounts as needed
  •  Complete the DOR (Daily Operations Report) and put with the night audit packet
  •  Sweep the front desk area and offices
  • Maintain a neat and clean workspace at the front desk and adjacent areas
  •  Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues.  Report any problems to the appropriate department and General Manager
  •  Responsible for the settlement and reconciling of guest accounts and paperwork
  •  Balance cash drawer and make appropriate cash drops
  • Set up continental breakfast buffet
  • Exhibit regular and recurrent attendance records
  •  See the Guest Service Representative job description
  •  Other duties as requested by management


Position Requirements

Minimum Knowledge Requires ability to interpret / extract information and / or perform arithmetic functions.  Requires typing, record keeping, or word processing skills. Must be available weekends and Holidays. Good communication skills

Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma or equivalent related experience
One year of Guest Service Representative Experience


External and Internal Personal Contact

  • Communications Daily Verbal
    Written
  •  Weekly Participation in meetings
  • Teamwork and Collaboration This job is part of a formal work team within the department
     

Uniform and Appearance Guidelines

 Uniform and name tag provided.  Close-toed shoes are the responsibility of the Team Member.
Appearance Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be of a natural color, and kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor

Click Here to Learn More and Apply


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