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Regional Director of Residential Services

Regional Director of Residential Services

The Regional Director of Residential Programs is responsible for the operations of MOKA’s programs in a defined geographical area of Muskegon and Kent counties. The Regional Director oversees and is responsible for the subordinate staff in that region. This position ensures quality service consistent with the vision, mission and fiscal objectives of the agency and provides for strategic visioning for the region that is in line with agency strategic vision. Additional, the director ensures compliance with accreditation and regulatory agencies and provides leadership consistent with program goals.

Essential Functions: Include the following, other duties may be assigned

Select and evaluates management personnel. Recommends and implements employee promotions, employee change of status, dismissals and grievances. Is responsible for the implementation of personnel policies and performance management. Supervises staff through managers. Provides for succession planning and professional growth and development of the team.

Ensures that those served experience a dignified, safe and rewarding living environment, including the investigation and reporting of abuse.

Develop and maintain strong partnerships with funders, guardians and local advisory committees.

Oversees the preparation of the operating budgets with managers; investigates and is accountable for all variances in the budget. Analyzes charges for reimbursement purposes; establishes at all levels an awareness of performance improvement, productivity and cost containment.

Develops and implements system for maintaining department records and reports. Ensures compliance with in house and external policies and procedures.

Supports and develops ongoing quality improvement plans in the delivery of clinical and ancillary services, including strong advocacy, implementation of best clinical practices, strong clinical and treatment outcomes for the people served.

Assures homes are “homelike” and person centered. In collaboration with the property director, supports and assures the maintenance of respective homes meets agency in areas of safety, snow removal, cleanliness, landscaping, preventative maintenance, etc. including vehicles housed at the premises.

Ensures an ongoing and relevant continuing education program for personnel and provides sufficient documentation.

Coordinates the preparation for inspection and accreditation processes conducted by CARF and other regulatory licensing agents.

Responsible for ensuring adherence of personnel to Fire and Safety Standards in accordance with codes established by OSHA and other regulatory agencies.

Participates in department directors meetings and conducts meetings of management staff.

Chairs an agency core committee to support improvement of agency process and quality.

Promotes and maintains good communications and cooperative, effective working relationships among staff.

Recommends and implements new approaches to care and the quality of service provided.

Assists in the development of realistic business plans to enhance the cost-effectiveness, both short and long term, focusing in particular on marketing, referrals, cost control and profitability of all objectives achieved.

Develop a performance improvement system through leadership and structure that ensures established care standards and supports the commitment to continuous improvement of all processes.

Continuously strives to improve productivity through optimal use of technology, human resources and services.

Provides direct supervision to department supervisors and/or residential coordinators. Monitors quality control processes.

Assures development of talent, leadership and succession planning.

All employees will respond to health risks or any hazardous condition(s) and communicate using the agency hierarchy any potential health risk, hazardous or unsafe condition(s).


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university in health care administration, community health nursing or a related professional field; and 7 years related experience including at least 5 years in a supervisory/administrative capacity. An equivalent combination of experience and education may be considered.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software

Certificates, Licenses, Registrations

Must possess a valid MI drivers license

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to drive for hours at a time and for extended distances.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very quiet.

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