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Warner Recognized as National Leader in Client Service




Warner Recognized as National Leader in Client Service

Warner Recognized as National Leader in Client Service

Grand Rapids, Michigan, April 1, 2021 – Warner Norcross + Judd has been recognized for the eighth time as a national leader in client services among law firms.

The recent BTI Client Service A-Team survey, conducted by BTI Consulting Group, evaluates individual law firm performance through the eyes of the client. Law firms are judged on 17 activities that fall into four categories related to financial benefits, client loyalty, quality of service and going above and beyond for the client. Corporate counsel looks for firms that offer the deepest understanding of their business, best value proposition and superior client service.

“We are proud to once again be recognized by our clients and by BTI Consulting as a Client Service A-Team member,” said Douglas A. Dozeman, managing partner of Warner. “Providing superior service is the cornerstone of our firm, and our clients are at the heart of everything we do. The COVID-19 pandemic has further highlighted our commitment to clients as we have continued to provide the focus, problem-solving and innovation they have come to expect. It is gratifying to be honored as a leader for these services.”

Criteria used include:

  • Mobilizes resources quickly
  • Fielding the absolute best team
  • Quickly assessing the situation
  • Understanding the client’s business
  • Commitment to help
  • Delivering value for the dollar
  • Client focus

About Warner 

By providing discerning and proactive legal advice, Warner Norcross + Judd builds a better partnership with its clients. Warner is a corporate law firm with 230 attorneys practicing in eight offices throughout Michigan: Grand Rapids, Detroit, Midland, Macomb County, Kalamazoo, Muskegon, Lansing and Holland. To learn more, visit, follow us on Twitter @WNJLLP or connect on LinkedIn or Facebook.

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