Description

Powerful Conversations

Trust is essential for high functioning teams. However, teams are often faced with difficult or crucial conversations that both challenge our trust and threaten our confidence. A crucial conversation is characterized as having high stakes, opposing opinions and strong emotions. So, what does healthy conflict look like and how do you encourage positive dialogue when faced with difficult decisions?

In this session, we will learn how to recognize difficult conversations and our role in managing conflict while aligning expectations for better trust.

Here's What You'll Learn 

•  Learn the difficult conversations required for organizational, team, and personal success.
•  Recognizing motives when communicating with difficult people for better results. 
•  Building a safe environment that provides the foundation for powerful interactions. 
• How to speak persuasively through active listening and then moving toward mutually satisfying outcomes.

About The Speaker: Zoe Carmichael

Public Speaking Coach & Trainer

Zoe Carmichael is a teacher, trainer, facilitator, and speaker coach. For over 25 years, she has coached and trained professionals on a variety of communication topics with an emphasis on    the creation and delivery of short, to the point, engaging presentations. 

Zoe has taught collaborative design for Kendall College of Art & Design in Grand Rapids since 2012. Her professional background includes education, human resources, marketing, and public speaking. Zoe has taught for Aquinas College, Calvin College, Davenport University and conducted trainings for Grand Rapids Community College and Grand Valley State University. She has served as a coach for ArtPrize, Failure Lab and TEDx and mentored idea pitch competitions at GVSU, Start Garden and Wege Prize. 

Zoe holds a bachelor’s degree from Calvin College and a master’s degree from Western Michigan University. She lives in Grand Rapids Michigan with her husband and twin teenage daughters   all who enjoy volunteering in their community. Please visit Zoe’s website for more information.