Embarking on an Internship as a Digital Payments and Operations Intern at Mercantile Bank offers an exhilarating opportunity to dive into the dynamic world of banking technology. This internship is a yearlong internship. As a part of a forward-thinking team, you will engage with innovative solutions to enhance customer experiences, fostering your problem-solving skills and collaborative spirit. This role not only cultivates professional growth through hands-on projects but also enables you to contribute to cutting-edge initiatives within a customer-centric organization. Enjoy the flexibility of working from home after the initial training period, allowing you to achieve an optimal work-life balance while contributing to real-world solutions in the financial sector. This internship will pave the way for an exciting career in banking and finance, providing you with the tools and experience to thrive in this fast-paced industry. 

Core responsibilities:

• Provide consistent and accurate customer service to internal and external customers.
• Process incoming and outgoing transactions for all payment types (ACH, Wires, Instant Payments, Online Banking Transactions, etc.).
• Responsible for setup and processing Positive Pay.
• Balancing, processing, and customer contact related to the bill pay platform.
• Researching payments requiring further attention, including communicating with other financial institutions where applicable
• Problem Solving various issues related to one or multiple platforms and how they interact.
• Understanding basic rules and regulations for various payment channels.
  

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

As a Digital Payments and Operations Intern at Mercantile Bank, you will play a crucial role in supporting our Digital Banking payment channels. Your daily responsibilities will include processing transactions for both internal and external customers while adhering to the bank's standards, policies, and compliance regulations. You will gain hands-on experience with various digital payment platforms, ensuring accurate and efficient processing of online banking systems.

Familiarity with iPhones, iPads, Android phones, and tablets will enable you to provide exceptional customer service and technical support for our online and mobile banking services. You will assist with a variety of payment types, including ACH, Wires, and instant payments, while also troubleshooting and resolving issues. By logging support calls into our CRM system and managing related tasks, you will contribute to enhancing customer satisfaction and operational excellence throughout the organization.

What We're Looking For

To excel as a Digital Payments and Operations Intern at Mercantile Bank, a diverse skill set is essential. Proficiency in basic computer programs, particularly Microsoft Office and online banking applications, will be crucial for managing daily tasks efficiently. A strong working knowledge of mobile devices, including iPhones, iPads, and Android devices, is necessary to effectively provide customer support for our online and mobile banking platforms.

Interpersonal and customer service skills are vital for delivering a positive experience to both internal and external customers. Organizational skills and attention to detail will ensure accuracy in transaction processing, while effective time management allows you to meet deadlines consistently. Strong verbal and written communication abilities will aid in conveying technical information clearly.

Lastly, analytical and problem-solving skills will empower you to address issues proactively and effectively. A two-year college degree or equivalent experience is preferred, providing a solid foundation for this role.

Requirements:

• Interpersonal & Customer Service Skills
• Organization and Attention to Detail
• Time Management with a Proven Ability to Meet Deadlines
• Verbal and Written Communication Skills
• Analytical and Problem-Solving Skills
• Good with Computers and Navigating Different Systems (technical skills utilizing Microsoft office suite and navigating between multiple systems)
  

Working Hours: