Basic Purpose

To support the Visitor Services department at the Holland Museum by gaining hands-on experience in museum hospitality, tourism engagement, and front-of-house operations. The intern will learn how museums function as public-facing cultural destinations, supporting visitor experience, admissions, retail environments, and data-informed decision-making related to attendance, tourism patterns, and visitor engagement. The intern will gain exposure to how Visitor Services supports a multi-site museum campus, learning how visitor orientation, wayfinding, and hospitality practices adapt across different historic spaces and visitor contexts, including collaboration within the region’s tourism and hospitality network.

Responsibilities and Accountabilities

• Learn and support front-of-house operations under the supervision of Visitor Services staff, including visitor greeting, orientation, and wayfinding.
• Observe and assist with admissions and gift shop workflows to understand how museums balance hospitality, accessibility, and revenue stewardship.
• Assist with collecting and organizing visitor data, including attendance counts, visitor origin information, and basic visitor flow observations, and gain exposure to how this data informs tourism and engagement strategies.
• Support visitor-facing promotion of museum programs, exhibitions, events, and membership opportunities.
• Gain exposure to museum retail and hospitality practices, including merchandising, signage, and maintaining a welcoming front-of-house environment.
• Learn how Visitor Services operates across a multi-site museum campus, including collaboration with local and regional tourism partners to support visitor outreach and destination engagement.
• Perform a variety of administrative and clerical tasks in support of the Visitor Services department, as appropriate.
• Participate in the Holland Museum Summer Intern Council. The Council will be guided by the Museum staff to design, research, and install an exhibition that will develop leadership and communication skills. Responsibilities include:
• Look for opportunities to address issues that require cross functional skills, creative problem solving, relationship building, and an understanding of the greater organizational strategy of the Museum.
• Meet with other interns over the course of the summer to develop sub teams and plans to address the project they have chosen.
• The Intern Council will report back to the museum staff to present results of the exhibition at the end of the summer.
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Education and Experience

High school diploma or equivalent required. Must be currently enrolled in an undergraduate or graduate degree program, or a recent graduate, with an interest in tourism, hospitality management, museum studies, public history, communications, or a related field preferred. Experience in customer service, hospitality, retail, or tourism-related settings is a plus.

Job Knowledge, Skills, and Abilities

Strong interest in museums, tourism, hospitality, and visitor experience.

Exceptional customer service and communication skills, both verbal and written.

Professional demeanor and ability to represent the museum positively at all times.

Willingness to learn, with a collaborative and proactive attitude.

Organized and able to manage multiple tasks with guidance and supervision.

Ability to work effectively with a diverse public and a diverse workforce.

Creative and analytical thinking skills, with interest in how visitor data informs decision-making.

Demonstrated computer proficiency, including working knowledge of Microsoft Suite and basic data entry.

Ability to perform physical tasks (lift up to 30 lbs.) with physical mobility and ability to climb stairs.

Ability to pass a background check.

Work Schedule

Exhibits Intern must work 20 hours per week for 10 weeks, June-August. Intern Council meets weekly for two hours on Wednesdays. This is an on-site internship.

Compensation 

A $1000 stipend will be paid upon successful completion of the internship. Housing is not included as part of this internship.

Diversity, Equity, Accessibility, and Inclusion
The Holland Museum is committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We will continually strive to achieve a welcoming environment in all our spaces, where staff, board, and community feel reflected and valued for their unique perspectives and backgrounds.

The Holland Museum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, disability, age, family responsibilities, national origin, or veteran status, or any other protected categories under applicable law. We encourage a diverse pool of candidates to apply. At the Holland Museum, you can bring your whole self to work.

To Apply 

Submit cover letter, resume and the names and contact information for three professional references to Danial Jones, Visitor Services & Retail Manager, danial@hollandmusem.org by April 13, 2026. 

For more information, check the website: Holland Museum Summer Internships – Holland Museum