Position Title
CIT - Technician

Classification Title
Hourly Full Time (1.0 FTE)

Benefits Eligibility
Benefits Eligibility


Department
Computing and Information Technology

Job Description
The primary goal for this position is to maintain a convenient and reliable technology infrastructure. Part of the team that provides technical assistance to the Hope College community, this position installs, diagnoses and repairs technology hardware/software systems. Additionally, the Technician will aid in system management tasks, maintain site documentation, and evaluate new products.

In conjunction with the Help Desk Service Manager and other support staff, the Technician will:

• Diagnose, disassemble, repair, and resolve issues with a broad array of technology equipment, including printers, computers, telephones, audio/visual components and other electronic items.
• Configure and install technology equipment.
• Perform preventative maintenance.
• Communicate with end-users about installations, configurations and repairs.
• Maintain documentation, including logging and tracking requests for assistance.
• Maintain an organized and efficient workspace to support incoming repairs and ensure timely service.
• Provide on-site services for end-users.
• Embrace working with a team and maintaining collaborative relationships.

Qualifications

• High school degree with demonstrated experience in troubleshooting and repairing technology equipment.
• Flexible schedule with the ability to work some weekends or nights and be available on-call.
• Ability to plan and organize work based on work orders and preventative maintenance requirements.
• Attention to detail and professional technical precision.
• Must have a personality capable of handling deadline situations and dealing diplomatically with people.
• Ability to stay on task, be a self-starter, and work without direct supervision.
• Desire to work on a team with ability to form and maintain collaborative working relationships.

Physical Demands
This position requires remaining in a sitting or position for frequent periods of time; sometimes includes crouching, bending, and having to work in confined spaces. This position often works in non-climate controlled spaces. Occasionally involves moving and lifting items over 25 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

Pre-employment Screenings
All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.

Posting Detail Information

Posting Number
2023-292SR

Job Posting Open Date
04/25/2025

Job Posting Close Date
05/16/2025

Open Until Filled
No

Is this position available for sponsorship
No

Special Instructions to Applicants

Click this link to Apply: https://applytab.co/ce4ead