Summary

The Food Access Coordinator, HEAL is responsible for successfully coordinating and implementing new food program offerings for Medicaid enrollees. This position will work collaboratively with program leadership and other teams to implement new program processes and policies to provide food and nutrition programming as a part of new state Medicaid benefits. They are responsible for providing direct customer service, maintaining product stock and inventory, driving company vehicles for delivery of food stock, and for timely data entry of relevant information in support of the program and grant responsibilities.

Responsibilities & Essential Duties

-  Coordinate and work collaboratively within the Food Club and Guest Services teams, and cross-functional stakeholders to develop processes for In Lieu of Service food programming for Medicaid Enrollees. 

-  Implement and execute new program components, working closely with Food Club and Guest Services teams. 

-  Support teams in providing an effective service delivery process for enrollees, from intake to checkout.

-  Provide outstanding member service for program enrollees. 

-  Responsible for accurate and timely data entry and administration of technology systems, including Client Relationship Management (CRM) and Point of Sale (POS) systems. 

-  Ensure food is properly stored in a timely and food safe manner.  

-  Plan and package deliveries, at times delivering to program participants using company vehicles.

-  Effectively maintain product inventory, stocking and merchandising of program specific products, and proper food handling. 

- Identify opportunities and take steps to improve member and volunteer experiences.

-  Other duties as assigned.

Supervision Received

-  General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

Education & Experience

-  1+ years of relevant experience required 

-  High School Diploma required.  Some college preferred.

-  Valid driver’s license in good standing

-  ServSafe Certification (or willingness to obtain)

-  Basic conversational Spanish proficiency desired, or Khmer

Qualifications

-  Previous customer service experience. 

-  Ability to prioritize and manage multiple tasks independently, experience in project management preferred. 

-  Preferred proficiency in Google Workplace, and familiarity with Inventory, Point of Sale or Client Relationship Management softwares. 

-  Analytical and problem-solving skills with the ability to interpret information to support decision making. 

-  Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

-  Ability to work effectively in collaboration with diverse groups of people.

-  Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.

-  A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.

-  Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

To view the full job listing and submit an application, please visit our website here --> Food Access Coordinator, HEAL.