Summary

This position is responsible for ensuring efficient and effective day to day Food Club operations by coordinating volunteers, assisting with food handling & receiving, and providing excellent customer service during member shopping hours with the Food Club Manager. This role serves as the lead for volunteer happenings & needs at each respective program site, operating with a volunteer’s experience in mind. This position will operate as an embedded team member within the Food Club team, while serving as an advocate for our volunteers and representative of the Volunteer Experience team.

Food Club Program Responsibilities & Essential Duties

-  Provide outstanding member service during Food Club shopping hours.

-  Work collaboratively with a cross functional team to ensure highest member service.

-  Assist volunteers at the Checkout Station and fill in as needed. 

-  Work to ensure an efficient delivery process from food deliveries and other food donors.

-  Ensure food is properly stored in a timely and food safe manner (training for this role includes ServSafe or other food handling certification).

-  Rotate products and effectively maintain inventory, using the FIFO (‘first in first out’) inventory methodology, and proper food handling.

-  Collaborate with the Food Club Manager to identify opportunities and take steps to improve member experiences. 

-  Ensure and lead daily, weekly, and monthly cleaning and organization of work areas.

-  Work independently to execute opening and closing procedures of the Food Club store.

-  Assist the Food Club Manager with unscheduled and unanticipated tasks as they arise.

-  Other duties as assigned.

Volunteer Coordinator Responsibilities & Essential Duties

-  Coordinate Food Club volunteer schedule, onboarding, daily relationship management and retention efforts in collaboration with the Food Club team and the Volunteer Experience team.

-  Connect regularly with the Volunteer Experience core team to keep in touch on volunteer happenings & needs, including but not limited to; new roles, shift changes, group opportunities, performance & behavior issues, etc.

-  Maintain the volunteer schedule for the Food Club. Recruit when there are gaps, adjust shift capacity, contact no-shows, etc.

-  Ensure effective onsite training, planning, and preparedness is in place for volunteers (and groups, if applicable), in alignment with organizational standards.

-  In collaboration with the Volunteer Experience team, deliver volunteer communications for the Food Club program including, but not limited to; respond promptly to daily volunteer messages and requests, assist with technology barriers, and share timely updates & changes.

-  Other duties as assigned.

Education & Experience

-  1+ years of relevant experience required 

-  High School Diploma required.  Some college preferred.; or in place of a degree, 1 year of experience

-  ServSafe Certification required, or willingness to obtain in onboarding

-  Bilingual Spanish proficiency preferred

Qualifications

-  Passionate about promoting healthy food access and fostering relationships with Food Club’s Guests and Volunteers.

-  Ability to prioritize member/volunteer experience and manage multiple tasks independently.

-  Working knowledge of food safety, FIFO procedures and safe food handling preferred. 

-  Strong work ethic, interpersonal skills, and attention to detail.

-  Experience in receiving volunteer, guest, customer, or similar party complaints and creativity in problem solving, preferred.

-  Familiarity in Google Workspace, and ability to use an Inventory and point of sale (POS) system preferred.

-  Fundamental skills in professional communications, including writing and verbal.

-  Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team

-  Ability to work effectively in collaboration with diverse groups of people.

-  Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.

-  A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.

-  Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

To view the full job listing and submit an application, please visit our website here --> Food Club, Program and Volunteer Coordinator