Responsibilities & Essential Duties

• Create and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members.
• Provide day-to-day membership tasks, including intakes, membership sign-ups and renewals.
• Answer incoming calls promptly and manage the voicemail system.
• Direct guest inquiries to the correct departments and program areas.
• Provide outstanding customer service and support.
• Manage guest services space, including front desk, opportunity hub and coffee area.
• Balance the cash drawer.
• Manage diaper/wipes and formula inventory.
• Follow process for daily opening and closing procedures. 
• Other duties as assigned.

Supervision Received

• Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

Supervisory Responsibilities

• None: Does not have formal people leading (supervisory) responsibilities.

Education & Experience

• No prior experience required 
• No supervisory experience required
• High School Diploma required; or in place of a degree, equivalent years of experience
• Valid driver’s license (or ability to obtain)
• Bilingual Spanish proficiency required

Qualifications

• Customer service experience
• Integrity, positive attitude, and self-directed, with a strong commitment to continuous improvement
• A consummate team player with a flexible and creative approach within a collegial, yet demanding, work environment
• Ability to work effectively in collaboration with diverse groups of people
• An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
• Working knowledge of google applications and platforms
• Ability to prioritize and manage multiple tasks without direct supervision
• Client management database knowledge, preferred
• Knowledge of client systems and greater Holland community, particularly the culture of poverty
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

To view the full job description and submit an application, please visit our website here → Guest Services Associate