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Manager, People & Culture

Manager, People & Culture

Summary

This role is responsible for performing most HR functions within the organization, collaborating closely with the Vice President of Finance and Administration to align HR strategies with organizational goals. They lead employee relations and performance management, promoting a positive work culture. Additionally, the Manager of People & Culture leads recruiting, compensation, benefits administration, training and development, as well as ensuring compliance with workplace safety and labor laws.


Responsibilities & Essential Duties

Employee Relations & Performance

-  Promote a positive work culture that reflects our values and mission.

-  Available to employees for employee relations, support, and resolution. Assist with performance issues when they arise.

-  Implement performance review process. Provide guidance to people leaders and staff.

-  Conduct employee engagement surveys and synthesize findings to inform planning within P&C and other areas of the organization.

HR Operations & Systems Management

-  Responsible for the Human Resources Information System (HRIS) platforms including administration of all modules and user roles within the system. 

-   Adds new hires to the Human Resources Information System (HRIS) and oversees onboarding with new teammates.  

-  Provides analytical support including regular reporting of HR data for internal and external reporting. 

Leadership & Team Development

-  Leads, manages, develops, and retains People & Culture team member by charting an annual course of direction and monitoring quarterly progress toward annual goals. This includes leading various meetings.

-  Engage with the People & Culture Committee, a group of board members invested in the progress of People & Culture Team goals, and the wellness of staff. 

-  Provide leadership and support to the team’s growing learning and commitment efforts in DEI. Includes leading internal employee committees. 

-  Leads culture building activities throughout the organization, including oversight of sub-committees for fun activities and staff bonding, recognition building processes, programs to encourage staff wellbeing, and ensuring teams have the supplies needed to efficiently and effectively complete their roles. 

Strategic Collaboration & Planning

-  Work closely with the Vice-President of Finance and Administration in the development of HR strategies to meet strategic priorities and annual goals, especially in terms of resource allocation, workforce planning and organizational development. 

-  Collaborate with supervisor, direct reports, and other teams to ensure flow of information and success of key project outcomes.

-  Work closely with the Vice-President of Finance and Administration on the execution of the People Leaders meetings and trainings, to promote successful People Leaders across the organization. 

-  Proposing edits and/or editions to employee experiences to align with Community Action House culture. Keeping up on best practices in HR industry to stay at the leading edge.

Recruiting & Hiring

-  Oversee recruiting and hiring process with other People & Culture department team members and hiring managers, including strategy and core value standard integration into the hiring process. 

Compensation & Benefits

-  Execute compensation philosophy through use of structure and administrative guidelines.

-  Administer benefits programs, including working with external providers and providing answers to employee questions. 

Training & Development

-  Manages all staff training and development opportunities, and ensures processes are in place for individualized training and development. 

-  Implements grant funded training programs such as Going Pro including planning, writing the applications, communication with staff and external reporting.

Safety & Compliance

-  Ensure workplace safety, including maintaining proper policies and guidelines, displaying applicable labor laws, and ensuring staff have been trained. 

-  Ensure organization’s HR practices align with best practices and adhere to federal, state and local laws. Includes supporting on review of employee handbook with external legal support.

-  Handle all FMLA, STD/LTD, and Workers’ Compensation cases, and unemployment claims.


Supervisory Responsibilities

Primary Supervisor: Serves as a People Leader (supervisor). Develops a healthy working relationship to support those they directly supervise. Manages workload, up-skilling and training of employees, and provides regular feedback. Responsible for timesheet approval, approving employee time off, and scheduling. Has influence on compensation, hiring, and termination decisions.


Education & Experience

-  6+ years of relevant experience required 

-  1+ years of supervisory experience required

-  Bachelor's Degree required.; or in place of a degree, equivalent years of experience

-  SHRM-CP or PHR desired

-  Basic conversational Spanish proficiency desired


Qualifications

-  Demonstrated, verifiable leadership skills, ability and experience.

-  Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

-  Experience effectively using applicable HR, and operations-related software. 

-  Willingness to take on every aspect of HR with enthusiasm.

-  Analytical and problem-solving skills with the ability to interpret information to support decision making. 

-  Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness.

-  Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed.

-  Ability to mitigate and resolve conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed.

-  Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team

-  Ability to work effectively in collaboration with diverse groups of people.

-  Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.

-  A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.

-  Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.


To view the full job listing and submit an application, please visit our website here --> Manager, People & Culture

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