Position Title: Case Coordinator 

06.2025

Employer: Mediation Services

Reports to: Executive Director

This is an hourly position, Wednesday-Friday (24 hours per week)

Wage: $18.00-$20.00/per hour with a 90 day probationary period

This is an in-person position, based at the Mediation Services Office in Holland, Michigan

Mediation Services is a 501c3 organization changing lives for the better in our community by offering conflict resolution services to the residents of Allegan, Barry and Ottawa counties in Michigan. As a nonprofit, we use State certified volunteers to mediate conflicts. We mediate Court referred cases like divorce, parenting time, landlord/tenant, and financial disputes. We also have volunteers trained in restorative practices, a groundbreaking way to bring about peaceful resolution of conflict. As a Case Coordinator you will work directly with volunteers and clients to schedule, coordinate and process cases. 

For this in-person 40 hour, Monday-Thursday position you would join our small, but mighty team at our Holland office location. We offer a generous paid time off policy, which includes a paid time Wellness Week in December. We have been successfully providing accessible conflict resolution in our community for 30 years. 

This position is a good fit for you if…

You are task oriented

You are a compassionate person who can redirect clients to continue toward mediation

You thrive in a busy, desk office environment

You love working physically in an office environment, knowing most of your interactions are via email, phone and Zoom

You enjoy spending your day on a computer and answering the phone

You truly love multitasking, interruptions seem to make your day more exciting not more tedious

The idea of making a difference in the lives of others who are in difficult situations by providing the most efficient and compassionate handling of their case so they can move forward motivates you

POSITION SUMMARY

Coordinates Mediation Caseloads and Restorative Practice Caseloads, including intake, scheduling, preparing, invoicing, taking payments, client intake, and manages data in the case management database for all types of cases- domestic mediations, civil mediations and restorative practice cases. Handles all general telephone inquiries and office reception. Consistently communicates in a professional, positive and empathetic manner to maintain positive business relationships with clients, attorneys, court staff, other referral sources,  Mediation Services Board of Directors, and Mediation Services colleagues. Commitment to regular use of Restorative Practice throughout the workplace in all communications and practice with external and internal clients. 

MAJOR DUTIES AND RESPONSIBILITIES 

1. Divorce Case, Civil and Restorative Case Coordination: Coordinates cases from intake to completion.

SPECIFIC SKILLS

Dependable, Detail oriented, Interpersonal Communication Skills, Patience, Ability to work in a fast paced, busy environment, Accurate keyboarding skills, Excellent knowledge of or ability to learn various computer applications: Dropbox, Google Drive- doc, sheets, forms, Database management, Mac based computer use

EXPERIENCE/EDUCATIONAL REQUIREMENTS

Associate Degree Required, Bachelor Degree Preferred with emphasis in one of the following fields: human services, social work, paralegal, psychology, or communications. Mediation and/or Restorative Practices training preferred.

Successful completion of mediation and restorative justice practice training within the first year of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position:

Prolonged periods of sitting at a desk and working on a computer; standing desk options are available upon request.

Ability to occasionally stand, walk, reach, bend, stoop, or lift light office materials (typically up to 15 pounds).

Frequent use of hands for typing, filing, handling documents, and other clerical tasks.

Use of multiple computer monitors may be required; accommodations such as screen configuration or additional monitors are available as needed.

Ability to focus on detailed work for extended periods.

May require occasional movement within the office to access files, equipment, or attend meetings.

Visual acuity sufficient to read and produce documents, spreadsheets, and computer screens.

Verbal communication abilities for answering phones, participating in meetings, and interacting with staff, vendors, or clients.