Member Experience Coordinator
West Michigan is the best place to live, learn, work and play. The Michigan West Coast Chamber of Commerce drives the success of the greater Holland and Zeeland areas by partnering with nearly 1,250 local businesses that represent 80,000+ employees. We are an award-winning, cutting-edge, member-focused organization leading our diverse community. Our purpose is to be a catalyst for business growth and development, a convener of leaders and influencers, and a champion for a thriving community.
We are actively seeking a Member Experience Coordinator to join our highly energetic, results-driven, collaborative team. Our team collectively and individually embodies our Core Values of:
- It’s All About You: We help our members and community thrive.
- Contagious Energy with a Positive Attitude: We create a culture of positivity and belonging.
- Deliver Remarkable Experiences: We are intentional with every detail.
- Creative & Curious: We are eager to learn and evolve.
- Be a Trailblazer: We have an innovative mindset that drives positive impact.
In the role of Member Experience Coordinator, you will serve as a key contributor to the daily operations of the Chamber. You’ll create a welcoming experience for all who interact with us—whether in person, online, or at an event—while helping ensure our team, facility, and systems are running smoothly behind the scenes. Our Core Values will come to life as you take on the following key responsibilities:
- Office & Member Experience: Serve as the first point of contact for visitors and members, ensuring a professional, friendly, and helpful experience at every touchpoint.
- Administrative & Event Support: Provide behind-the-scenes coordination for Chamber programs, communications, meetings, and sponsorships—helping deliver seamless experiences to our members.
- Facility & Hospitality Oversight: Keep our space stocked, clean, and event-ready, while creating a welcoming environment for members, guests, team meetings, and programs.
- Data & Technology Coordination: Ensure the accuracy of member data, post member communications, and maintain internal systems to keep operations running smoothly.
- Board & Event Logistics: Support logistics for board meetings and Chamber events—from packet prep to hospitality—to help everything run on time and on brand.
We believe you will be successful as the Member Experience Coordinator if you:
- Thrive in a dynamic, fast-paced environment where each day is different.
- Are detail-oriented, organized, and take initiative without being asked.
- Communicate clearly and professionally, both in writing and in person.
- Enjoy delivering top-notch service and creating welcoming experiences.
- Are tech-savvy and comfortable learning new systems.
This is a full-time position that works primarily during traditional business hours. We offer competitive pay, great benefits, unmatched professional growth potential, and behind-the-scenes access to some of the greatest companies in Michigan.
If you have contagious energy and a desire to make a difference in our thriving West Michigan business community, we’d love to meet you.
Learn more about the Michigan West Coast Chamber of Commerce by visiting www.westcoastchamber.org.