Company intro:

The Zeeland Historical Society’s mission is “We will link the past to the present, inspiring future generations by collecting, preserving, and interpreting the history of Zeeland and its neighboring communities. We will offer exhibits, programming, and resources that spark conversation and engage all people.”

One of the venues for this mission is the Historic New Groningen Schoolhouse (NHSH). This fully restored 1882 2-room schoolhouse is an archetype for education in the turn of the century.

Job Overview:
The Museum Front Desk Attendant serves as the welcoming face of the museum, providing a friendly and informative experience for visitors. Responsibilities include opening and closing the museum, greeting guests, answering questions, and managing gift shop and ticket sales.

Compensation: $14 an hour

Hours:
Museum hours
Wednesday-Friday 10:00 a.m.-5:00 p.m.
Saturday 10:00 a.m.- 3:00 p.m.

Location: Dekker Huis Museum (37 E Main Ave. Holland, MI, 49464)

• • Open and close the museum.
• • Provide a warm and friendly welcome to all visitors.
• Offer information about exhibits, admission, events, and museum services.
• Respond to visitor inquiries in person, by phone, and by email.
• Process ticket, gift shop, and membership sales, including handling cash and card transactions.
• Distribute museum maps, brochures, and event materials.
• Maintain a clean, organized front desk area.
• Assist with visitor check-in for group tours, programs, and special events.
• Manage guest flow during busy periods to ensure a smooth experience.
• Report visitor concerns or operational issues to the Director.
• Coordinate and schedule docents for guided tours, while developing expertise in the museum’s exhibitions, history, and mission to effectively engage visitors and support docent training.
• •Handle drop-in donations, rental inquiries, and research requests appropriately.
• Ensure that the museum’s public spaces are well-stocked and tidy.

Qualifications & Requirements

• High school diploma or equivalent required.
• Friendly, approachable personality with excellent customer service skills.
• Strong verbal and written communication abilities.
• Ability to quickly learn museum information and provide accurate responses to visitors.
• Reliable, punctual, and professional demeanor.
• Comfortable handling basic transactions and using a point-of-sale system.
• Able to manage visitor interactions in a busy environment.
• Willingness to assist with administrative tasks as needed.
• Availability to work Wednesday through Saturday.
• Weekend or evening availability may be requested for special events.

Work Schedule

• Part-time (26-28 hours per week), Wednesday through Saturday, with occasional additional days or evening shifts as requested.
• Open to discussing splitting the position for less hours per person.

How to Apply

Interested candidates should submit a resume and brief cover letter to Katelyn VerMerris at director@zeelandhistory.org. We look forward to welcoming you to our team!

Job Types: Part-time, Contract

Pay: From $14.00 per hour

Work Location: In person