Summary

The Resale Specialist supports daily operations at the Resale Store, and has the opportunity for additional leadership and continuous improvement project management, as well as responsibility for guest escalation and more detailed operational tasks.  The Specialist’s regular tasks include product pricing, merchandising, inventory management, and handling returns. They operate cash registers, maintain store cleanliness, and process donated items for resale. The Specialist assists volunteers, manages cash, recruits and communicates with volunteers, and identifies opportunities for store and volunteer experience improvements. Additionally, they cultivate relationships with donors, volunteers, and guests, and act as Assistant Manager when needed.

Responsibilities & Essential Duties 

- Cultivate relationships with donors, volunteers, and guests.

- Execute daily sales floor operations, including product pricing, merchandising, displays, inventory rotation, and handling returns.

- Operate a point of sale (POS) system, handle cash, and ensure accuracy, including opening and reconciling registers, counting drawers and deposits, safe access and bank deposits. 

- Maintain a clean, neat, and organized sales floor, sales counter, and processing area.

- Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.

- Sort, process, and prepare donated items for resale display.

- Support Assistant Managers with process improvements and communications, including leading continuous improvement projects.

- Contribute to a healthy, productive, and supportive work and team environment.

- Promote Community Action House's mission and opportunities to give in-kind and financially.

- Communicate store policies with guests.

- Serve as a guest escalation contact, and work to mitigate and resolve conflicts effectively.

- Function as Assistant Manager when Assistant Managers are not on duty.

- Achieve goals by performing daily, weekly, and monthly Store operation tasks.

- Answer general questions about the Resale Store and Community Action House services and programs.

- Understand and comply with policies and procedures of the Resale Store and Community Action House.

- Other duties as assigned.

Supervision Received                

General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.                        

Supervisory Responsibilities

Informal Supervisor: Does not have formal people leading (supervisory) responsibilities. May influence others based on their expertise or relationships; lead projects with other teammates; and/or provide guidance or mentoring to other colleagues.

Education & Experience

- 2+ years of relevant experience required 

- No supervisory experience required

- High School Diploma required.  Some college preferred.; or in place of a degree, equivalent years of experience

- Valid driver’s license (or ability to obtain)

- Bilingual Spanish proficiency preferred

Qualifications

- Prior customer service experience, preferred.

- Proficient with general retail and office technology, including POS systems, printers, and copiers.

- Working knowledge of GSuite, including Google Docs, Sheets, Calendar, and Email.

- Ability to prioritize and manage multiple tasks independently. 

- Capable of anticipating and meeting the needs of donors, volunteers, and guests. 

- Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team. 

- Ability to work effectively in collaboration with diverse groups of people.

- Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs. 

- A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.

- Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

To view the full job description and submit an application, please visit our website here → Resale Specialist