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Ford International Airport Ranked Among World’s Best for Guest Experience

Ford International Airport Ranked Among World’s Best for Guest Experience

Ford International Airport Ranked Among 

World’s Best for Guest Experience

GRAND RAPIDS, Mich., March 19, 2024 – Gerald R. Ford International Airport has been recognized as one of the top-performing airports globally for guest experience by Airports Council International World’s 2023 Airport Service Quality (ASQ) Awards.

Ford International Airport received multiple awards, including:

  • Best Airport of 2 to 5 Million Passengers in North America
  • Airport with the Most Dedicated Staff in North America
  • Easiest Airport Journey in North America
  • Most Enjoyable Airport in North America
  • Cleanest Airport in North America

These awards, based on live research conducted through passenger surveys on the day of travel, highlight the Airport's commitment to delivering an exceptional experience to all guests.

“We are honored to accept these prestigious awards, which recognize our commitment to delivering world-class service to every guest,” said President and CEO of the Gerald R. Ford International Airport Authority Tory Richardson. “This achievement is a testament to the hard work and dedication of our board, employees and partners who consistently go above and beyond to ensure travelers experience a comfortable and seamless journey through our facility.”

The ASQ Awards, which include categories such as Best Airports by Size and Region, recognize innovation and excellence across airports. Ford International Airport joins a select group of nine airports globally and one of two in North America to earn awards in all five departure categories.

“The ASQ Awards celebrate more than outstanding customer experience; it recognizes the innovation and dedication of your entire airport team,” said Director General for Airports Council International World Luis Felipe de Oliveira. “Congratulations to Gerald R. Ford International Airport for your hard work that is redefining the airport experience."

The Airports Council International Airport Service Quality initiative is the airport industry’s only global benchmarking program measuring passenger satisfaction across 30 performance indicators. With over 400 airports participating worldwide, more than half of the world’s travelers pass through an Airport Service Quality airport.



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